ASKED QUESTIONS - FAQs
information do I need before placing an order with
do I get hold of my prescription and pupillary distance (PD)?
Why are your safety
spectacles so competitively priced?
your frames and lenses the same quality as I would obtain from
do you make sure I receive the correct frame size?
you sell bifocal and varifocal lenses?
I order frames with no prescription?
you explain the different lens coatings and tints available?
what circumstances might I choose thinner lenses?
other extras do you offer?
I need to select ‘distance’, ‘near’ or ‘both’ when
choosing my lenses?
if I am not sure what my prescription says?
the payment page secure?
methods of payment do you offer?
you accept Accor spectacle vouchers?
are the postage and packing costs?
long will my spectacles take to arrive?
if I entered some information incorrectly?
can I track my order?
my frames need adjusting after I receive them?
is your refund policy?
if I have any other questions not covered here?
What information do I need before placing an order with
need to have a copy of your most recent eye prescription.
How do I get hold of my prescription and pupillary distance (PD)?
optician is obliged by law to hand you a copy of your prescription
at the end of your eye examination. He/she is not obliged to provide
your pupillary distance. Your
optician may or may not give you your PD (pupillary distance) measurement
(which we will need in order to accurately centre your spectacle
lenses), but it is worth asking.
your optician will not provide you with your PD measurement, you can measure your PD
yourself at www.safetyspecs.co.uk/measurePD.htm
. Alternatively, you can request
that we post out to you one of our 'e-dispensing' rulers so that we
may accurately measure your PD for you from a photograph you supply.
Why are your safety spectacles so competitively priced?
an internet company we have smaller overheads than high street
retailers. The savings we make as a business can be passed on to you
the customer through competitively priced spectacles.
mes and lenses
Are your frames and lenses the same quality as I would obtain from
All our safety frames are certified to EN166 and
are CE marked just as you would expect when purchasing from your
high street optician. Our optical insert lenses are supplied in standard
plastic, as the optical insert fits inside a safety frame with a
polycarbonate shatterproof outer lens. For our conventional safety
glasses we sell a choice of standard plastic, toughened glass and
polycarbonate lenses, just as you would expect from your optician,
and we will assist you in your choice of lens material should you be
unsure which to choose.
How do you make sure I receive the correct frame size?
needs no adjustment to fit. Rx Box has sides whose length is easily
of our conventional safety frames are available in more than one size. In these
instances we illustrate on the order form how to measure the width
and depth of your current spectacles, to enable you to choose your
most appropriate frame size. You can then compare our safety frame
dimensions with those of your existing spectacle frames. The
dimensions do not have to measure exactly the same as your current
spectacles, but we suggest you aim to select a frame with
measurements as similar as possible.
Do you sell bifocal and varifocal lenses?
As specialists in the supply of prescription safety glasses we offer you the
option to purchase single vision, bifocal or varifocal lenses with
all our frames. We recommend varifocals only to
those people who already wear this type of lens in their everyday spectacles.
For varifocals we do
require a photograph of the recipient
wearing the frame that has been chosen. Once a varifocal order has
been received we automatically send you the frame so you can provide
us with this image.
Can I order frames with no prescription?
not at the moment
Can you explain the different lens coatings and tints available?
resistant coating adds a tougher surface to the prescription lenses.
Although not scratch
proof the scratch resistant coating toughens
the surface and prolongs the life of the lens.
tint – adds a variable tint to the prescription lens for comfort
when changing from an indoor to outdoor environment.
tint – we currently offer the option of a grey/brown/blue and
amber fixed tint in four different densities on the prescription
In what circumstances might I choose thinner lenses?
CR39 plastic spectacle lenses are fine for most prescriptions.
However, 1.6 Index lenses can reduce the weight and lens thickness
by up to 20% on higher prescriptions. Spectacle wearers with lens
powers over a +/- 4.00 dioptre sphere (SPH) may already have thinner
lenses in their everyday spectacles. To provide the lightest safety
solution you should consider upgrading to thinner lenses. For higher
index lenses than 1.6 please call for a quote.
What other extras do you offer?
offer a neck cord to keep your safety spectacles safely where you need
them. We also offer an engraving service enabling you to personalise
your frames with your initials and the date of manufacture.
Do I need to select ‘distance’, ‘near’ or ‘both’ when
choosing my lenses?
your prescription contains different measurements for ‘near’ and
‘distance’ or specifies an ADD, think about what you will be
using your spectacles for. For single vision lenses select 'near' if
you will be using your spectacles for close up work. Select
'distance' if your spectacles are required for seeing objects far
away. Select 'both' if you wear your spectacles for everything.
aged 45 and over will often need a different lens strength for
distance and near viewing.
you need advice about which option is most appropriate please call
us on 01925 357003 and we will arrange for you to speak to our
What if I am not sure what my prescription says?
optician is obliged to give you a clear, legible copy of your
prescription to take away.
the writing or printing on your prescription is not clear enough,
you have every right to go back and ask for it to be made clearer.
Alternatively, you can provide us with the contact details of your
optician and we can ask for clarification on your behalf (they may
require your permission to enable us to do this).
you are simply unsure about copying your details onto our form, you
could photograph or scan your prescription and email it to us at firstname.lastname@example.org
and we will be happy to interpret the details for you. Alternatively
if you are unsure about anything on your prescription you can call
us on 07946 583732 and we will be happy to assist you.
Is the payment page secure?
are made through Paypal’s secure payment system.
keeps your credit card details private and offers you 100%
protection against unauthorised payments sent from your account.
Paypal even sends you an
email confirmation of every account transaction. Paypal does not
require you to set up an account in order to use this secure
What methods of payment do you offer?
accept all major credit and debit cards (sorry not AMEX), Paypal
payments, and bank
Do you accept Accor spectacle vouchers?
What are the postage and packing costs?
charge £3.95 for postage and packing per order. Your completed
safety spectacles will be sent by first class Royal Mail.
International, Special or 'Signed for' delivery can be selected on
the order summary page.
How long will my spectacles take to arrive?
spectacles will usually be delivered to you within 2-3 weeks from when we receive your complete order and payment.
complex orders may take a little longer. In these circumstances we
will always keep you fully informed.
current expected delivery time for each manufacturer is displayed at
the bottom of each order form.
What if I entered some information incorrectly?
us immediately if you feel you have entered any information
incorrectly. We ask you to check all information again before
submitting your order and recommend you print off a copy of your
order confirmation for your reference.
How can I track my order?
can check where your order is up to at any time by using the
tracking system on our ‘home’ page.
Will my frames need adjusting after I receive them?
RxWrap needs no adjustment and RxBox has user adjustable telescopic
sides. Conventional safety frames sometimes need the sides adjusting so
that the drop behind your ear is comfortable. The bend should start
at the top of the ear and follow the contour of the back of your
ear. This bend can be repositioned by warming the sides gently
adjusting between the finger and thumb. Your local optical store may
adjust them for you if required and may charge a small fee for this
What is your refund policy?
any of the products ordered are defective on delivery,
safetyspecs.co.uk shall repair or replace the products or provide a
full refund. In the event of a refund, you should return the
defective products to safetyspecs.co.uk in the same condition
as when received by you, including all items and packaging
accompanying the products. Where goods are not defective and are
proven to be exactly to specification any refund due will exclude
charges for bespoke items such as prescription lenses that cannot be
restocked or reused.
you have any other questions which have not been answered here
please do not hesitate to contact us and we will only be too happy
to help. Call us from 9am to 5pm Mon-Fri on 01925 357003 or
email us at email@example.com
and we will get back to you within 24 hours.