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FREQUENTLY ASKED QUESTIONS - FAQs Ordering
Extras Your
prescription 11.
Do
I need to select ‘distance’, ‘near’ or ‘both’ when
choosing my lenses? 12.
What
if I am not sure what my prescription says? Payment After
sales support Other What
if I have any other questions not covered here? Q1.
What information do I need before placing an order with
safetyspecs.co.uk? You
need to have a copy of your most recent eye prescription. Q2.
How do I get hold of my prescription and pupillary distance (PD)? Your
optician is obliged by law to hand you a copy of your prescription
at the end of your eye examination. He/she is not obliged to provide
your pupillary distance. Your
optician may or may not give you your PD (pupillary distance) measurement
(which we will need in order to accurately centre your spectacle
lenses), but it is worth asking. If
your optician will not provide you with your PD measurement, you can
the follow the link on our order form to instructions showing you
how you can measure your PD yourself. Alternatively, you can request
that we post out to you one of our 'e-dispensing' rulers so that we
may accurately measure your PD for you from a photograph you supply. Fra Q4.
Are your frames and lenses the same quality as I would obtain from
my optician? Yes.
All our safety frames are certified to EN166 and
are CE marked just as you would expect when purchasing from your
high street optician. Our optical insert lenses are supplied in standard
plastic, as the optical insert fits inside a safety frame with a
polycarbonate shatterproof outer lens. For our conventional safety
frames we sell a choice of standard plastic, toughened glass and
polycarbonate lenses, just as you would expect from your optician,
and we will assist you in your choice of lens material should you be
unsure which to choose. Q5.
How do you make sure I receive the correct frame size? RxWrap
needs no adjustment to fit. Rx Box has sides whose length is easily
adjustable. Some of our conventional frames are available in more than one size. In these instances we illustrate on the order form how to measure the width and depth of your current spectacles, to enable you to choose your most appropriate frame size. You can then compare our safety frame dimensions with those of your existing spectacle frames. The dimensions do not have to measure exactly the same as your current spectacles, but we suggest you aim to select a frame with measurements as similar as possible.
Q6.
Do you sell bifocal and varifocal lenses? Yes.
As specialists in the supply of safety spectacles we offer you the
option to purchase single vision, bifocal or varifocal lenses with
all our frames. We recommend varifocals only to
those people who already wear this type of lens in their everyday spectacles. For varifocals we do
require a photograph of the recipient
wearing the frame that has been chosen. Once a varifocal order has
been received we automatically send you the frame so you can provide
us with this image. Q7.
Can I order frames with no prescription? RxWrap and RxBox frames are supplied with polycarbonate, shatterproof main lenses on our 'non prescription frames' page. Extras Q8.
Can you explain the different lens coatings and tints available? A Scratch
resistant coating adds a tougher surface to the prescription lenses.
Although not scratch
proof the scratch resistant coating toughens
the surface and prolongs the life of the lens. Photochromic
tint – adds a variable tint to the prescription lens for comfort
when changing from an indoor to outdoor environment. Fixed
tint – we currently offer the option of a grey/brown/blue and
amber fixed tint in four different densities on the prescription
lenses. Q9.
In what circumstances might I choose thinner lenses? Standard
CR39 plastic spectacle lenses are fine for most prescriptions.
However, 1.6 Index lenses can reduce the weight and lens thickness
by up to 20% on higher prescriptions. Spectacle wearers with lens
powers over a +/- 4.00 dioptre sphere (SPH) may already have thinner
lenses in their everyday spectacles. To provide the lightest safety
solution you should consider upgrading to thinner lenses. For higher
index lenses than 1.6 please call for a quote. Q10.
What other extras do you offer? We
offer a neck cord to keep your spectacles safely where you need
them. We also offer an engraving service enabling you to personalize
your frames with your initials and the date of manufacture. Your
prescription Q11.
Do I need to select ‘distance’, ‘near’ or ‘both’ when
choosing my lenses? If
your prescription contains different measurements for ‘near’ and
‘distance’ or specifies an ADD, think about what you will be
using your spectacles for. For single vision lenses select 'near' if
you will be using your spectacles for close up work. Select
'distance' if your spectacles are required for seeing objects far
away. Select 'both' if you wear your spectacles for everything. Patients
aged 45 and over will often need a different lens strength for
distance and near viewing. If
you need advice about which option is most appropriate please call
us on 07946 583732 and we will arrange for you to speak to our
optician. Q12.
What if I am not sure what my prescription says? Your
optician is obliged to give you a clear, legible copy of your
prescription to take away. If
the writing or printing on your prescription is not clear enough,
you have every right to go back and ask for it to be made clearer.
Alternatively, you can provide us with the contact details of your
optician and we can ask for clarification on your behalf (they may
require your permission to enable us to do this). If
you are simply unsure about copying your details onto our form, you
could photograph or scan your prescription and email it to us at enquiries@safetyspecs.co.uk
and we will be happy to interpret the details for you. Alternatively
if you are unsure about anything on your prescription you can call
us on 07946 583732 and we will be happy to assist you. Payment Q13.
Is the payment page secure? Payments
are made through Paypal’s secure payment system.
Paypal
keeps your credit card details private and offers you 100%
protection against unauthorized payments sent from your account.
Paypal even sends you an
email confirmation of every account transaction. Paypal does not
require you to set up an account in order to use this secure
facility. Q14.
What methods of payment do you offer? We
accept all major credit and debit cards, personal cheques, and bank
transfers. Q15.
Do you accept Accor spectacle vouchers? Yes.
Spectacle vouchers are available from Accor in denominations of £55,
£75 and also £10. Safety spectacles up to the value of the voucher
may be purchased using the voucher scheme. Orders will be despatched
once we are in receipt of the voucher. Vouchers should be sent (with
the order number written on the reverse) to Ashberry 31, Appleton
Thorn, Q16.
Can I exchange my Bolle £75 safety spectacle vouchers for Accor
spectacle vouchers? Yes.
Although we cannot
accept Bolle £75 safety spectacle vouchers, Accor
has agreed to credit your account with any Bolle vouchers which you
return to them allowing you to order their spectacle vouchers in any
of the £55, £75 or £10 denominations (subject to a small
administration fee per batch returned). A complete pair of single
vision RxWrap, RxBox or convention frames from safetyspecs.co.uk can
be purchased using just a £55 spectacle voucher (normally £75 from
Bolle). Bifocal safety spectacles can be purchased using a £75
spectacle voucher (normally £75 plus £25 from Bolle). Q17.
What are the postage and packing costs? We
charge £2.50 for postage and packing per order. Your completed
safety spectacles will be sent by first class Royal Mail. Special or
courier delivery can be arranged if required at extra cost. Delivery Q18.
How long will my spectacles take to arrive? Your
spectacles will usually be delivered to you within 7 working days
from when we receive your order and payment. Occasionally more
complex orders may take a little longer. In these circumstances we
will always keep you fully informed. After
sales support Q19.
What if I entered some information incorrectly? Email
us immediately if you feel you have entered any information
incorrectly. We ask you to check all information again before
submitting your order and recommend you print off a copy of your
order confirmation for your reference. Q20.
How can I track my order? You
can check where your order is up to at any time by using the
tracking system on our ‘contact us’ page. Q21.
Will my frames need adjusting after I receive them? Model
RxWrap needs no adjustment and RxBox has user adjustable telescopic
sides. Conventional frames sometimes need the sides adjusting so
that the drop behind your ear is comfortable. The bend should start
at the top of the ear and follow the contour of the back of your
ear. This bend can be repositioned by warming the sides gently
adjusting between the finger and thumb. Your local optical store may
adjust them for you if required. Q22.
What is your refund policy? If
any of the products ordered are defective on delivery,
safetyspecs.co.uk shall repair or replace the products or provide a
full refund. In the event of a refund, you should return the
defective products to safetyspecs.co.uk in the same condition
as when received by you, including all items and packaging
accompanying the products. If
you have any other questions which have not been answered here
please do not hesitate to contact us and we will only be too happy
to help. Call us from 9am to 10pm 7 days a week on 07946 583732 or
email us at enquiries@safetyspecs.co.uk.
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