CONDITIONS OF SALE
means the goods sold by safetyspecs.co.uk you
wish to purchase
“Order” means an offer to buy from safetyspecs.co.uk,
either verbally or in writing according to the Terms and Conditions
“Contract” means the contract incorporating the Terms and
Conditions between you and safetyspecs.co.uk for the sale and purchase of
“Site” means the safetyspecs.co.uk website with the URL
2. Customer obligations
On placing your order you undertake:
that you are aged 16 or over and are not registered blind or
registered partially sighted.
that the written prescription for your spectacles is less
than 2 years old.
to supply full, accurate and complete details of your
prescription, or a copy of your prescription if necessary, and any contact details as given to you
by your optician
that you know of no reason why the Products may not be
suitable for your requirements and you have ensured that a safety risk assessment deems
the product is suitable for the task for which it will be applied.
that if you have worn spectacles before and have experienced
any problems with the spectacles, to provide us with details of such problems
that you are the authorised holder of any credit/debit card
you may use on the Site or have full authorisation to use a company card or account.
liability to fulfil any Order received, until it has accepted the
Order. Acceptance of the Order,
communicated to you by email shall form the Contract.
safetyspecs.co.uk will make every
effort to ensure all Orders are fulfilled, however we cannot guarantee the availability of
Products. If the Products you order are unavailable,
safetyspecs.co.uk will contact you to give you a choice to receive a
suitable alternative or refund. If safetyspecs.co.uk
cannot contact you within 14 working days we will cancel the
Order and provide a refund.
safetyspecs.co.uk reserves the right
not to accept an Order.
it may be considered necessary for
safetyspecs.co.uk to contact the registered medical practitioner or registered
optometrist who provided your prescription to discuss your
Acceptance of these terms gives us your permission to discuss your
Optical history with your current prescriber or their staff.
This is especially useful in resolving any problems that make
have occurred in order entry.
in some circumstances we may request
that you send/email a copy of the original written prescription. (or a copy thereof)
safetyspecs.co.uk may request that you obtain a new
safetyspecs.co.uk has the right to
refuse acceptance of an order where such lenses have a spherical
value of more than +/-10.00 dioptres, a cylindrical value of more
than +/-6.00 dioptres. In order to produce the
most appropriate and acceptable product we may suggest an
alternative thinner or lighter lens of a different material or form.
Any increased cost will be clearly communicated.
we also reserve the right to refuse
acceptance of any prescriptions or selected extras which would be
inappropriate and which may render the Product unsuitable or unsafe for its intended use.
in cases where safetyspecs.co.uk is
asked to recommend Products to meet your requirements, safetyspecs.co.uk does
not warrant that purchase of the Products will entirely satisfy your
recommendations of the Products by safetyspecs.co.uk are given in
good faith and based on information supplied by you.
Safetyspecs.co.uk cannot be held responsible if the Products
supplied fail to meet your requirements particularly if we have not
been made aware of full circumstances of its use.
safetyspecs.co.uk will use its
reasonable endeavours to deliver the Products within any delivery
time specified, but any times quoted for delivery are estimates
given in good faith only, and time shall not be the essence of any
Contract, and failure to comply with such specific time shall not
constitute a breach of the Contract.
unless otherwise agreed in writing
safetyspecs.co.uk shall be entitled to make partial deliveries by
instalments, and the Terms and
Conditions shall apply to each partial delivery.
unless you inform safetyspecs.co.uk
of any damage or short delivery of the Products specified in the
Order by e-mail or in writing within 14 working days of delivery,
the delivery will be deemed accepted by you.
the price payable by you for the
Products shall be the price stated on the Site at the time
your order is placed.
prices stated are in pounds sterling
and are exclusive of VAT
the postage, packaging and delivery
charges for all purchases are provided during the ordering process
payment for the goods and delivery charges can be
made by any method shown on the website at
the time you place your order.
payment shall be due before the delivery date and
time for payment shall be a fundamental term of this agreement,
breach of which shall entitle safetyspecs.co.uk to terminate the
contract immediately. (with the exception of accounts where we
have agreed credit facilities with you).
there will be no delivery until cleared funds are
received (with the exception of accounts where we have agreed credit facilities with you).
on receipt of the Products you must
inspect them carefully. If any of the Products do not match the description or appear to be
damaged or missing, do not use the Products or any items
accompanying the Products and please contact us by email and inform
us of the problem.
you must inform safetyspecs.co.uk
immediately if there are any defects in the Products which are apparent through inspection or
use of the Products or if you experience any difficulty in using the
if the wearer experiences any visual
difficulty having blurred, double or uncomfortable vision, the Product should not be attempted to be
worn in a hazardous environment where the visual symptoms themselves may pose a safety risk or hazard. Occasionally
spectacle wearers will feel that different spectacles ‘feel’
different. It is advised that adaptation of 30-60 minutes is allowed to
be established before embarking on a task that could be dangerous to
the wearer. In the event that adaptation does not take place return
the Product to us describing your symptoms fully.
we may occasionally require that any
unusual symptoms be reported back to the Medical Practitioner or Optometrist who
provided the prescription.
will require copies of prescriptions and the opportunity for
ourselves to check PD measurements in the event of a visual
difficulty with any safety spectacles we have supplied so that our
Optometrist can investigate any causes.
if the Products are defective on
delivery, safetyspecs.co.uk shall at its absolute discretion repair or replace the Products or
give a refund. You agree to return the defective Products to safetyspecs.co.uk in the same condition as when received
by you, including all items and packaging accompanying the Products.
you will be liable for the costs of
posting, packing and delivery until the returned Products are received by safetyspecs.co.uk.
Subject to 6.5 -
safetyspecs.co.uk may at its discretion refund any reasonable costs of postage, packing and delivery (i.e. first class recorded
the safe return of the Products shall
be the responsibility of the customer. Proof of postage must be provided in the instance of
Returns & Refunds
the event that a product isn't proven to be defective in either
the prescription provided or in the components supplied and the
product is just deemed not suitable in the way that it fits or
in looks or comfort, then a replacement product will be offered
as an alternative in the first instance. Note: A charge of 50%
of the replacement pair value will be due to cover the cost of
remaking this pair. A sample frame service is available from a
menu link on the home page so that customers can 'try before
they buy' to mitigate the risk of a product being unsuitable in
look or fit.
an instance where a refund is insisted upon for circumstances
other that a defective product then costs of bespoke items such
as prescription lenses which have been made to specifications provided
by the customer. The frame value in these circumstances and any
unused accessory returned will be refunded. (NB: Safety frame
value for all models in this instance is £15 + VAT) .
should be aware that bespoke items such as prescription lenses
are not regulated by the Sale of Goods Act or Distance selling
regulations and are not covered by Paypal purchase protection
safety spectacles are a product certified by a notified body. In
the event of a component failure during use, the product must be
returned to the original manufacturer for repair. Repairs,
regardless how simple, conducted outside of the certified
laboratory could invalidate the warranty and product indemnity
provided by each manufacturer.
the event of a component failure safetyspecs.co.uk will, on
notification, provide a Warranty Return Form by email to
facilitate the return of the product for repair/ replacement by
the original manufacturing laboratory. safetyspecs.co.uk is not
responsible for the return postage cost.- Trackable (signed for)
delivery is recommended for all returned items so that the buyer
has evidence of the return which will protect the buyer in the
event that an item goes missing in transit..
is not responsible for any downtime which may be incurred by the
return of a product for repair. It is the responsibility of the
buyer/wearer to provide for themselves a suitable spare
pair or over-spectacles to use during the period that their
broken safety spectacles are away.
repair/replacement of a faulty component is subject to scrutiny
by the original manufacturer who will decide if a component
failure is a manufacturing fault with fair wear & tear or if
the product has been misused, mishandled or damage was deemed
the event the manufacturer deems the fault is due to user error
then the repair becomes chargeable. safetyspecs.co.uk will
notify the buyer/user of such a charge who may decide at this
point to cancel the repair or make payment to safetyspecs.co.uk
complete the repair.
8. Force Majeure
safetyspecs.co.uk shall be under no liability for any delay
or failure to comply with these Terms
and Conditions in the event that the manufacture, supply or delivery
of the Products is prevented or delayed by any act or circumstances
beyond its reasonable control, including but not limited to natural
disasters, Acts of God, riots, civil commotion, strikes, shortage of
supplies, lock-outs, industrial action, war, flood, drought, failure
of power supply, disease or fire.
interpretation and application of the Contract shall be in
accordance with English Law.