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1.       Definitions

  1.  “Products” means the goods sold by you wish to purchase

  2.  “Order” means an offer to buy from, either verbally or in writing  according to the Terms and Conditions

  3.  “Contract” means the contract incorporating the Terms and Conditions between you  and for the sale and purchase of Products.

  4.  “Site” means the website with the URL


 2.      Customer obligations


On placing your order you undertake:




  1. that you are aged 16 or over and are not registered blind or registered partially sighted.

  2. that the written prescription for your spectacles is less than 2 years old.

  3. to supply full, accurate and complete details of your prescription, or a copy of your prescription if necessary, and any contact details as given to you by your optician  

  4. that you know of no reason why the Products may not be suitable for your requirements and you have ensured that a safety risk assessment deems the product is suitable for the task for which it will be applied.

  5. that if you have worn spectacles before and have experienced any problems with the spectacles, to provide us with details of such problems

  6. that you are the authorised holder of any credit/debit card you may use on the Site or have full authorisation to use a company card or account.


 3.      Conditions of supply


  1. has no liability to fulfil any Order received, until it has accepted the Order. Acceptance of the Order, communicated to you by email shall form the Contract.

  2. will make every effort to ensure all Orders are fulfilled, however we cannot guarantee the availability of Products. If the Products you order are unavailable, will contact you to give you a choice to receive a suitable alternative or refund. If cannot contact you within 14 working days we will cancel the Order and provide a refund.

  3. reserves the right not to accept an Order.

  4. Note: it may be considered necessary for to contact the registered medical practitioner or registered optometrist who provided your prescription to discuss your prescription. Acceptance of these terms gives us your permission to discuss your Optical history with your current prescriber or their staff. This is especially useful in resolving any problems that make have occurred in order entry.

  5.  in some circumstances we may request that you send/email a copy of the original written prescription. (or a copy thereof)

  6. may request that you obtain a new written prescription.

  7. has the right to refuse acceptance of an order where such lenses have a spherical value of more than +/-10.00 dioptres, a cylindrical value of more than +/-6.00 dioptres. In order to produce the most appropriate and acceptable product we may suggest an alternative thinner or lighter lens of a different material or form. Any increased cost will be clearly communicated.

  8. we also reserve the right to refuse acceptance of any prescriptions or selected extras which would be inappropriate and which may render the Product unsuitable or unsafe for its intended use. 

  9. in cases where is asked to recommend Products to meet your requirements, does not warrant that purchase of the Products will entirely satisfy your requirements. All recommendations of the Products by are given in good faith and based on information supplied by you. cannot be held responsible if the Products supplied fail to meet your requirements particularly if we have not been made aware of full circumstances of its use.


4.      Delivery





  1. will use its reasonable endeavours to deliver the Products within any delivery time specified, but any times quoted for delivery are estimates given in good faith only, and time shall not be the essence of any Contract, and failure to comply with such specific time shall not constitute a breach of the Contract.

  2. unless otherwise agreed in writing shall be entitled to make partial deliveries by instalments, and the Terms and Conditions shall apply to each partial delivery.  

  3. unless you inform of any damage or short delivery of the Products specified in the Order by e-mail or in writing within 14 working days of delivery, the delivery will be deemed accepted by you.  


5.       Prices & Payment 


  1. the price payable by you for the Products shall be the price stated on the Site at the time your order is placed.

  2. prices stated are in pounds sterling and are exclusive of VAT

  3. the postage, packaging and delivery charges for all purchases are provided during the ordering process  

  4. payment for the goods and delivery charges can be made by any method shown on the website at the time you place your order. 

  5. payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle to terminate the contract immediately. (with the exception of accounts where we have agreed credit facilities with you).

  6. there will be no delivery until cleared funds are received (with the exception of accounts where we have agreed credit facilities with you).



6.       Inspection  


  1. on receipt of the Products you must inspect them carefully. If any of the Products do not match the description or appear to be damaged or missing, do not use the Products or any items accompanying the Products and please contact us by email and inform us of the problem.

  2. you must inform immediately if there are any defects in the Products which are apparent through inspection or use of the Products or if you experience any difficulty in using the Products.

  3. if the wearer experiences any visual difficulty having blurred, double or uncomfortable vision, the Product should not be attempted to be worn in a hazardous environment where the visual symptoms themselves may pose a safety risk or hazard. Occasionally spectacle wearers will feel that different spectacles ‘feel’ different. It is advised that adaptation of 30-60 minutes is allowed to be established before embarking on a task that could be dangerous to the wearer. In the event that adaptation does not take place return the Product to us describing your symptoms fully.

  4. we may occasionally require that any unusual symptoms be reported back to the Medical Practitioner or Optometrist who provided the prescription.

  5. will require copies of prescriptions and the opportunity for ourselves to check PD measurements in the event of a visual difficulty with any safety spectacles we have supplied so that our Optometrist can investigate any causes. 

  6.  if the Products are defective on delivery, shall at its absolute discretion repair or replace the Products or give a refund. You agree to return the defective Products to in the same condition as when received by you, including all items and packaging accompanying the Products.

  7. you will be liable for the costs of posting, packing and delivery until the returned Products are received by Subject to 6.5  - may at its discretion  refund any reasonable costs of postage, packing and delivery (i.e. first class recorded delivery).

  8. the safe return of the Products shall be the responsibility of the customer. Proof of postage must be provided in the instance of missing returns.


7.       Returns & Refunds

  1. in the event that a product isn't proven to be defective in either the prescription provided or in the components supplied and the product is just deemed not suitable in the way that it fits or in looks or comfort, then a replacement product will be offered as an alternative in the first instance. Note: A charge of 50% of the replacement pair value will be due to cover the cost of remaking this pair. A sample frame service is available from a menu link on the home page so that customers can 'try before they buy' to mitigate the risk of a product being unsuitable in look or fit.

  2. in an instance where a refund is insisted upon for circumstances other that a defective product then costs of bespoke items such as prescription lenses which have been made to specifications provided by the customer. The frame value in these circumstances and any unused accessory returned will be refunded. (NB: Safety frame value for all models in this instance is £15 + VAT) . 

  3. Customers should be aware that bespoke items such as prescription lenses are not regulated by the Sale of Goods Act or Distance selling regulations and are not covered by Paypal purchase protection schemes. 


8.       Repairs

  1. Prescription safety spectacles are a product certified by a notified body. In the event of a component failure during use, the product must be returned to the original manufacturer for repair. Repairs, regardless how simple,  conducted outside of the certified laboratory could invalidate the warranty and product indemnity provided by each manufacturer.

  2. In the event of a component failure will, on notification, provide a Warranty Return Form by email to facilitate the return of the product for repair/ replacement by the original manufacturing laboratory. is not responsible for the return postage cost.- Trackable (signed for) delivery is recommended for all returned items so that the buyer has evidence of the return which will protect the buyer in the event that an item goes missing in transit.. 

  3. is not responsible for any downtime which may be incurred by the return of a product for repair. It is the responsibility of the buyer/wearer  to provide for themselves a suitable spare pair or over-spectacles to use during the period that their broken safety spectacles are away.

  4. The repair/replacement of a faulty component is subject to scrutiny by the original manufacturer who will decide if a component failure is a manufacturing fault with fair wear & tear or if the product has been misused, mishandled or damage was deemed accidental. 

  5. In the event the manufacturer deems the fault is due to user error then the repair becomes chargeable. will notify the buyer/user of such a charge who may decide at this point to cancel the repair or make payment to complete the repair.


8.       Force Majeure shall be under no liability for any delay or failure to comply with these Terms and Conditions in the event that the manufacture, supply or delivery of the Products is prevented or delayed by any act or circumstances beyond its reasonable control, including but not limited to natural disasters, Acts of God, riots, civil commotion, strikes, shortage of supplies, lock-outs, industrial action, war, flood, drought, failure of power supply, disease or fire.


9.        Governing Law

The interpretation and application of the Contract shall be in accordance with English Law.

























































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