CONDITIONS OF SALE
means the goods sold by safetyspecs.co.uk you
wish to purchase
“Order” means an offer to buy from safetyspecs.co.uk,
either verbally or in writing according to the Terms and Conditions
“Contract” means the contract incorporating the Terms and
Conditions between you and safetyspecs.co.uk for the sale and purchase of
“Site” means the safetyspecs.co.uk website with the URL
2. Customer obligations
On placing your order you undertake:
that you are aged 16 or over and are not registered blind or
registered partially sighted.
that the written prescription for your spectacles is less
than 2 years old.
to supply full, accurate and complete details of your
prescription, or a copy of your prescription if necessary, and any contact details as given to you
by your optician
that you know of no reason why the Products may not be
suitable for your requirements and you have ensured that a safety risk assessment deems
the product is suitable for the task for which it will be applied.
that if you have worn spectacles before and have experienced
any problems with the spectacles, to provide us with details of such problems
that you are the authorised holder of any credit/debit card
you may use on the Site or have full authorisation to use a company card or account.
liability to fulfil any Order received, until it has accepted the
Order. Acceptance of the Order,
communicated to you by email shall form the Contract.
safetyspecs.co.uk will make every
effort to ensure all Orders are fulfilled, however we cannot guarantee the availability of
Products. If the Products you order are unavailable,
safetyspecs.co.uk will contact you to give you a choice to receive a
suitable alternative or refund. If safetyspecs.co.uk
cannot contact you within 14 working days we will cancel the
Order and provide a refund.
safetyspecs.co.uk reserves the right
not to accept an Order.
it may be considered necessary for
safetyspecs.co.uk to contact the registered medical practitioner or registered
optometrist who provided your prescription to discuss your
Acceptance of these terms gives us your permission to discuss your
Optical history with your current prescriber or their staff.
This is especially useful in resolving any problems that make
have occurred in order entry.
in some circumstances we may request
that you send/email a copy of the original written prescription. (or a copy thereof)
safetyspecs.co.uk may request that you obtain a new
safetyspecs.co.uk has the right to
refuse acceptance of an order where such lenses have a spherical
value of more than +/-10.00 dioptres, a cylindrical value of more
than +/-6.00 dioptres. In order to produce the
most appropriate and acceptable product we may suggest an
alternative thinner or lighter lens of a different material or form.
Any increased cost will be clearly communicated.
we also reserve the right to refuse
acceptance of any prescriptions or selected extras which would be
inappropriate and which may render the Product unsuitable or unsafe for its intended use.
in cases where safetyspecs.co.uk is
asked to recommend Products to meet your requirements, safetyspecs.co.uk does
not warrant that purchase of the Products will entirely satisfy your
recommendations of the Products by safetyspecs.co.uk are given in
good faith and based on information supplied by you.
Safetyspecs.co.uk cannot be held responsible if the Products
supplied fail to meet your requirements particularly if we have not
been made aware of full circumstances of its use.
safetyspecs.co.uk will use its
reasonable endeavours to deliver the Products within any delivery
time specified, but any times quoted for delivery are estimates
given in good faith only, and time shall not be the essence of any
Contract, and failure to comply with such specific time shall not
constitute a breach of the Contract.
unless otherwise agreed in writing
safetyspecs.co.uk shall be entitled to make partial deliveries by
instalments, and the Terms and
Conditions shall apply to each partial delivery.
unless you inform safetyspecs.co.uk
of any damage or short delivery of the Products specified in the
Order by e-mail or in writing within 14 working days of delivery,
the delivery will be deemed accepted by you.
the price payable by you for the
Products shall be the price stated on the Site at the time
your order is placed.
prices stated are in pounds sterling
and are exclusive of VAT
the postage, packaging and delivery
charges for all purchases are provided during the ordering process
payment for the goods and delivery charges can be
made by any method shown on the website at
the time you place your order.
payment shall be due before the delivery date and
time for payment shall be a fundamental term of this agreement,
breach of which shall entitle safetyspecs.co.uk to terminate the
contract immediately. (with the exception of accounts where we
have agreed credit facilities with you).
there will be no delivery until cleared funds are
received (with the exception of accounts where we have agreed credit facilities with you).
on receipt of the Products you must
inspect them carefully. If any of the Products do not match the description or appear to be
damaged or missing, do not use the Products or any items
accompanying the Products and please contact us by email and inform
us of the problem.
you must inform safetyspecs.co.uk
immediately if there are any defects in the Products which are apparent through inspection or
use of the Products or if you experience any difficulty in using the
if the wearer experiences any visual
difficulty having blurred, double or uncomfortable vision, the Product should not be attempted to be
worn in a hazardous environment where the visual symptoms themselves may pose a safety risk or hazard. Occasionally
spectacle wearers will feel that different spectacles ‘feel’
different. It is advised that adaptation of 30-60 minutes is allowed to
be established before embarking on a task that could be dangerous to
the wearer. In the event that adaptation does not take place return
the Product to us describing your symptoms fully. Wraparound frames
where prescription lenses are tilted in the frames may give rise
to adaptation issues, as might wearing polycarbonate lenses,
where the user isn't used to either in their everyday spectacles
we may occasionally require that any
unusual symptoms be reported back to the Medical Practitioner or Optometrist who
provided the prescription.
will require copies of prescriptions and the opportunity for
ourselves to check PD measurements in the event of a visual
difficulty with any safety spectacles we have supplied so that our
Optometrist can investigate any causes.
if the Products are defective on
delivery, safetyspecs.co.uk shall at its absolute discretion repair or replace the Products or
give a refund. You agree to return the defective Products to safetyspecs.co.uk in the same condition as when received
by you, including all items and packaging accompanying the Products.
you will be liable for the costs of
posting, packing and delivery until the returned Products are received by safetyspecs.co.uk.
Subject to 6.5 -
safetyspecs.co.uk may at its discretion refund any reasonable costs of postage, packing and delivery (i.e. first class recorded
the safe return of the Products shall
be the responsibility of the customer. Proof of postage must be provided in the instance of
Returns & Refunds
the event that a product isn't proven to be defective in either
the prescription provided or in the components supplied and the
product is just deemed not suitable in the way that it fits or
in looks or comfort, then a replacement product will be offered
as an alternative in the first instance. Note: A charge of 50%
of the replacement pair value will be due to cover the cost of
remaking this pair. A sample frame service is available from a
menu link on the home page so that customers can 'try before
they buy' to mitigate the risk of a product being unsuitable in
look or fit.
an instance where a refund is insisted upon for circumstances
other that a defective product then costs of bespoke items such
as prescription lenses which have been made to specifications provided
by the customer. The frame value in these circumstances and any
unused accessory returned will be refunded. (NB: Safety frame
value for all models in this instance is £15 + VAT) .
should be aware that bespoke items such as prescription lenses
are not regulated by the Sale of Goods Act or Distance selling
regulations and are not covered by Paypal purchase protection
safety spectacles are a product certified by a notified body. In
the event of a component failure during use, the product must be
returned to the original manufacturer for repair. Repairs,
regardless how simple, conducted outside of the certified
laboratory could invalidate the warranty and product indemnity
provided by each manufacturer.
the event of a component failure safetyspecs.co.uk will, on
notification, provide a Warranty Return Form by email to
facilitate the return of the product for repair/ replacement by
the original manufacturing laboratory. safetyspecs.co.uk is not
responsible for the return postage cost.- Trackable (signed for)
delivery is recommended for all returned items so that the buyer
has evidence of the return which will protect the buyer in the
event that an item goes missing in transit..
is not responsible for any downtime which may be incurred by the
return of a product for repair. It is the responsibility of the
buyer/wearer to provide for themselves a suitable spare
pair or over-spectacles to use during the period that their
broken safety spectacles are away.
repair/replacement of a faulty component is subject to scrutiny
by the original manufacturer who will decide if a component
failure is a manufacturing fault with fair wear & tear or if
the product has been misused, mishandled or damage was deemed
the event the manufacturer deems the fault is due to user error
then the repair becomes chargeable. safetyspecs.co.uk will
notify the buyer/user of such a charge who may decide at this
point to cancel the repair or make payment to safetyspecs.co.uk
complete the repair.
8. Force Majeure
safetyspecs.co.uk shall be under no liability for any delay
or failure to comply with these Terms
and Conditions in the event that the manufacture, supply or delivery
of the Products is prevented or delayed by any act or circumstances
beyond its reasonable control, including but not limited to natural
disasters, Acts of God, riots, civil commotion, strikes, shortage of
supplies, lock-outs, industrial action, war, flood, drought, failure
of power supply, disease or fire.
interpretation and application of the Contract shall be in
accordance with English Law.
is a new privacy law in the EU. The GDPR provides more rights to
Data Subjects. These are:
- The data subject must give explicit consent for their data to be
used for a particular purpose.
to Access - The ability to obtain from the data controller whether
information is being processed on them and what that data is.
Notification - Notification to the data subject if a data breach is
likely to 'result in a risk for the rights and freedoms of
to be Forgotten - Ability of a data subject to request their data is
deleted. The conditions for erasure, as outlined in article 17,
include the data no longer being relevant to original purposes for
processing, or a data subjects withdrawing consent. It should also
be noted that this right requires controllers to compare the
subjects' rights to "the public interest in the availability of
the data" when considering such requests.
Portability - Ability for a data subject to receive the personal
data concerning them and have the right to transmit that data to
by Design - Designing privacy into a system rather than as an extra
at the end.
this means for safetyspecs.co.uk customers?
Ltd (referred to as safetyspecs.co.uk in the rest of this article)
is the data controller and they utilise order processing facilities
provided by Romancart Ltd (referred to as Romancart in the rest of
this article) who is the data processor.
orders are placed, Romancart software linked with the
safetyspecs.co.uk website (& also operating an order form within
an iframe on the website of Infield Safety (UK) Ltd) is used to
generate invoices, process payments and generates order information
emails for our customers. Romancart parameters are set by
safetyspecs.co.uk to provide a seamless journey through specifying a
pair of prescription safety glasses of our website, viewing an order
in order summary, collection of necessary postal/invoicing details
and proceeding to payment.
payments are dealt with by our card merchant PayPal Pro as are
orders paid via Paypal checkout ensuring security for our customers
and full PCI compliance in the handling of sensitive payment card
Romancart nor safetyspecs.co.uk have any access to payment card data
or Paypal passwords.
and Romancart have their own GDPR policies which safetyspecs.co.uk
have scrutinised to ensure the protection of personal data
throughout the ordering process for our customers
systems are backed up throughout the day with an additional backup
taking place every 24 hours at a secure offsite facility.
to your Data
to the data on the safetyspecs.co.uk and
Romancart machines is limited to employees of
safetyspecs.co.uk and RomanCart Ltd only. (these are bound by
confidentiality agreements). Both of our servers are located in
secure data centres in the UK to which only security approved
engineers have access to the hardware.
the event that safetyspecs.co.uk or Romancart is the subject of a
merger, takeover or other business transition, ownership of the
information either holds may be transferred. In this instance you
will be notified by email of the details of such a business transaction.
information do we collect from customers and why?
stores the buyers name, shipping address, billing address, phone
numbers, ip address, company name, device details and optical
prescription details of any orders which are initiated whether or
not completed. This information is used to provide ecommerce
services between the customer and safetyspecs.co.uk including
processing and recording orders.
do we collect this information?
information is collected when the customer initiates a transaction
on the safetyspecs.co.uk website and is used to fulfil the contract
between us is supplying goods
are used to enable the persistence of a shopping cart throughout the
buying process. This is to make sure that when a customer adds an
item to the cart and then goes back to look at more items, when they
return to the cart it still has their already added items in it.
purposes on behalf of safetypsecs.co.uk. For example to track the
path that buyers take through a website.
to receive marketing promotional emails rather than 'Opt
out'. They are offered an
'opt in' option during checkout in the final stages of
purchasing a product and also in requesting guides/literature via
the link on our homepage. Any customer who doesn't 'Opt in' will not
receive any emails from us other than information emails pertinent
to the supply of their particular order.
links will always be provided should a customer which to no longer
take part in receiving marketing emails
is stored for legitimate business purposes and to comply with the
law unless we receive a valid request to remove the data. Legitimate
reasons include HMRC accounting requirements and keeping records of
supply of optical goods by the General Optical Council.
We Do Not Do With Data Stored With Us
and Romancart both
consider ourselves custodians of the data on behalf of their
customers and as such we would not pass the data to anyone else
unless required to by law.
systems are run in physically secure environments with multiple
levels of security required to access any of our equipment at all
do not store card details and because of this are 'Out of Scope' of
use standard industry practices on information security management
at both hardware and software levels to secure the data held with
of the nature of transmitting data across the internet and the ever
changing nature of internet technologies it is not possible to 100%
guarantee the security of stored data.
Over And Access To Personal Information
has the capability to delete contact records from the customer
relationship manager and to delete sales records from the Sales
manager in Romancart systems. we would use these to delete the
personal details of customers or contacts as required.
of your personal data or disclosure of the data held by
safetyspecs.co.uk or Romancart you should contact
safetyspecs.co.uk with details who will be able to action
this for you. This must me given in writing and safetyspecs.co.uk
will be required to perform some identification processes to ensure
we are actioning
the request legitimately and on instruction by the correct
you have any requests under the terms of the GDPR then please
safetyspecs.co.uk who will be able to assist you with this.
If you are a customer who has been unable to contact
safetyspecs.co.uk please email email@example.com with the
subject 'FAO Data Protection Officer'
Protection / GDPR
"Data Protection Legislation" refers to European
Directives 95/46/EC and 2002/58/EC, and any pursuant legislation
including the General Data Protection Regulation, Regulation (EU)
Data" refers to identifiable data processed by Romancart
relating to an individual interacting with safetyspecs.co.uk.
acts as a "Data Processor" in the context of the
Ltd acts as a 'Data Controller' in the context of the relevant
will process the personal data only for providing the
services for safetyspecs.co.uk who is operating the Romancart
account. If Romancart is required by law to process the data for any
other reason then if appropriate safetyspecs.co.uk will be contacted
in advance of this processing.
Data is stored by Romancart in the UK.
If Romancart receives a complaint from a Data Subject or Supervisory
Authority regarding the processing of Data then safetyspecs.co.uk
will be contacted with this information.
Romancart will contact safetyspecs.co.uk if it becomes aware of any
accidental, unauthorised or unlawful processing, disclosure or
access to the personal data. safetyspecs.co.uk will in turn, report
this breach as part if its responsibility to you, to the Government
safetyspecs.co.uk and Romancart Ltd ensures that anyone with access
to the personal data does so only as required and is bound by a
confidentiality agreement to prevent disclosure of the personal
At a safetyspecs.co.uk request Romancart will mark data for deletion
and will remove the data as soon as possible after the request is
received. At the same time as the request for removal,
safetyspecs.co.uk Ltd may request a copy of the data be sent to them
by a secure means before removal.
If a Romancart Ltd account is not upgraded and is not logged into by
safetyspecs.co.uk Ltd for 6 months and has made no sales during that
period, Romancart Ltd may close the account and remove any data
relating to that Romancart account - including personal data.